FAQ Webshop

You can easily place an order via our webshop. Add the desired products to your shopping cart with the bright green button, fill in your details and pay securely.

If you have a Shop Pay account this will be extra easy and fast, but this is not necessary.

You can pay for your order safely with iDEAL, Bancontact, Creditcard, Apple Pay, Google Pay, Shop Pay, Klarna or a VVV card.

More information.

Pay for your order within 14 days via Klarna. Once your order has been shipped, you will receive an invoice via Klarna. Manage your payment easily via the Klarna portal or the Klarna app.

Please note: Additional charges apply for this payment method.

More information.

If a product is available in the shop, it is also in stock. It is visible with the product whether the product is in stock.

All information about secure payments can be found here.

Orders placed Monday to Thursday before 23:59 and Friday before 22:30 will be shipped the same day*.

Delivery in NL is usually the next day. Please take into account the working hours and busyness of the delivery service.

* Excluding custom work and spare parts.

Please check here for shipping times to other countries .

Custom work and spare parts
Custom work includes Slowfeeder racks and metered slowfeeder nets.

These products come from a different warehouse and may have a longer shipping time. Please take into account the indicated time frame with the product.

We ship for free* to the Netherlands and Belgium from €100 .

The following rates apply for orders up to €100:

Netherlands:

• Letterbox post (with track & trace): €5.49
• Parcel post up to 15 kg (with track & trace): €6.98
• Weight over 15 kg : shipping costs are calculated and shown in the shopping cart

Belgium:

• Parcel post up to 15 kg (with track & trace): €9.98
• Weight over 15 kg : shipping costs are calculated and shown in the shopping cart

* More information about shipping costs can be found here

It is possible that your order contains products that are shipped from different locations. For example, custom products or spare parts in combination with other products. In that case, you will receive your order in two parts and at different times.

If your order is not delivered, this may have several causes:

• Your order contains e.g. custom products with a longer shipping time. We always send an email when your order has been processed and shipped.
• The address details you entered are incomplete or incorrect. We will always send you an email with the request to complete your details. Sometimes such an email ends up in the spam box, so please check this. Read here what you can do if you entered an incorrect address.
• Your package has been delayed at DHL . You can often see this on the track and trace page of your package. Please contact us by email: info@paardeerlijk.nl. We will be happy to help you further.

When your order has been processed, you will automatically receive an email with the Track & Trace information. This allows you to track the shipment of your package. Are you missing the email in your inbox? Always check your spam box. If you have any questions, you can always contact us by email (info@paardeerlijk.nl).

All information about shipping can be found clearly here .

You can return or exchange an item within 30 days of receipt.

Read the full return conditions and exclusions (such as customization, etc.) here.

1. Please read the return conditions carefully first.
2. Complete the return form .
3. Pack the products securely.

All information about returns can be found here.

The return costs are at your own expense. You can return the package to a carrier of your own choice.

More information

We will process your return within 14 days after arrival in our warehouse. The amount will be visible on your account within a few days after processing.

1. Return the product according to the return conditions. Mention that it is an exchange.
2. Order the alternative product yourself in the webshop within three weeks of the original order.
3. Please also mention in the comments field of your order that it concerns an exchange and note the original order number.
4. We will ensure afterwards that you do not pay unnecessary additional shipping costs.

Read more information here.

All information about exchanges and returns can be found here.

Do you want to know more about the products of PaardEerlijk, do you have a tip, complaint or question? Feel free to contact us.

Please contact us preferably by email.

info@paardeerlijk.nl

We will respond to your message as soon as possible. Due to busy times, this can sometimes take a few working days, but you will always receive a response. Thank you for your understanding!

• If you have a short, simple question, it is best to ask it by email (info@paardeerlijk.nl).
• If you would like to know which type or size of grazing muzzle is suitable for your horse, please request grazing muzzle advice by email.
• Do you have more or more complex questions about grazing muzzles, the health of your horse or nutrition? Then request a telephone consultation. We are happy to take the time for you to really help you further. However, the possibilities in a conversation regarding nutritional advice are limited.
• Do you need extensive nutritional advice? Then you can request nutritional advice. The offer will be available online shortly.

It is annoying if you do not like a product, or you experience another problem with the products you ordered.

Please contact us as soon as possible after noticing by email. We will gladly look together with you what we can do about this.

Always include the following in the email:

• Your order number
• In case of damage or a defect, always provide sharp photos of the product or the problem.

Yes, we have a chat option via whatsapp (no live chat). We respond within a few days, just like with email.

Use this contact method only for short questions. Complaints or questions about orders or shipments etc. we like to receive via e-mail.

Unfortunately we cannot make calls via WhatsApp.

You can find all contact details here.